🔐 How to Fix "2FA Code Error"
If you receive a "2FA code error" message after entering your Google Authenticator code, please try the following troubleshooting steps:
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Synchronize Time Settings: Ensure the time on your mobile device is accurate. We recommend setting your device's date and time to "Set Automatically."
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Check Code Validity: Be sure to enter the generated code before it expires and refreshes.
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Network Connection: Disable any active VPN or try switching from Wi-Fi to your device's mobile data.
Still having issues? If the suggestions above do not resolve the problem, we recommend resetting your Two-Factor Authentication (2FA). To request a 2FA reset, please email the following details and a copy of your "Proof of Identity" to support@infinox.com:
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First line of your registered address
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Date of birth (DD/MM/YYYY)
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Registered phone number
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