After registering your INFINOX account, you must complete the verification process to activate full functionality.

Please complete the following 3 steps:

1️⃣ Complete the Questionnaire

• Fill in the required profile questionnaire

• Ensure all information is accurate and up to date

• Submit the form

2️⃣ Upload Proof of Identity (POI)

Upload one of the following documents:

• National ID Card (Front and Back)

• Passport (Signature Page)

• Driving License (Front and Back)

⚠️ Make sure:

• Both sides are uploaded (if applicable)

• Document is clear and not cropped

• All details are visible

3️⃣ Upload Proof of Address (POA)

Upload one of the following (issued within the last 3 months):

• Utility Bill

• Bank Statement

• Residence Certificate

• National ID (if showing current address)

• Driving Licence (if showing current address)

• Mobile Phone Bill

⚠️ Ensure:

• Your full name and address are clearly visible

• Document is recent (within 3 months)

What Happens Next?

• Once all required documents have been submitted, our team will review your application within 24 hours (excluding weekends).

• You will receive a confirmation email once your verification has been successfully completed.

For further assistance, please contact our Support Team via Live Chat or email at support@infinox.com