If you notice any discrepancy in your rebate or commission calculations, please take the following steps:

🛠️ How to Resolve

1. Review your IB Dashboard and reports to confirm the details.

2. Contact your Account Manager with the relevant information.

3. Your Account Manager will escalate the matter to the relevant team for investigation.

📌 What to Provide

To speed up the review process, please include:

• Client account number(s)

• Date range of concern

• Screenshot or report extract (if available)

• Detailed explanation of the issue

  
  

The Partner Management Team will review and respond once the investigation is completed.

If you require immediate assistance, you may also contact:

• 💬 Live Chat

• 📩 support@infinox.com

  
  

⚠️ All commissions are calculated in accordance with the applicable partner agreement and trading activity.