📄 What documents are accepted for account verification?

To complete account verification, you must provide valid documentation for Identity Verification and, where required, Proof of Address.

🪪 Accepted Documents for Identity Verification

The following documents are accepted:

• Passport

• National ID Card

• Driver’s License

• Resident Card

In some regions, Proof of Address (issued within the last 3 months) may also be required as part of the verification process.

📌 Can I use one document for both Identity and Address?

Yes. You may use one document for both identity and address verification if your ID clearly shows your residential address (for example, a driver’s license).

However, in certain cases, separate documents may still be requested depending on regulatory requirements.

🏠 Accepted Documents for Proof of Address

The following documents are accepted:

• Bank account statement (issued within the last 3 months)

• Utility bill (issued within the last 3 months), including:

  • Electricity bill

  • Water bill

  • Landline phone bill

  • Internet bill

  • TV connection bill

• Revenue Authority certificate (valid for 1 year from the issue date)

• Residence certificate (valid for 1 year from the issue date)

  
  

⚠️ Important Notes

• Mobile phone bills are not accepted as Proof of Address.

• Proof of Address is required as part of our verification process in accordance with international regulatory and compliance standards.

• This helps ensure account security and regulatory compliance.

  
  

🛠️ Need further assistance?

Please contact our Support Team via:

• 💬 Live Chat

• 📩 support@infinox.com

Our team will be happy to assist you.