If your deposit request is rejected, the reason will be displayed in a notification within your Client Area or sent to your registered email address.

💳 Has the amount been deducted?

In most cases, rejected deposits are not processed on our side.

However, if the amount has already been deducted from your bank account or wallet, please provide us with your Proof of Deposit so we can investigate further.

Accepted proof may include:

• Transaction receipt

• Screenshot showing transaction details

• Reference number and payment date

  
  

🛠️ Need assistance?

Please contact our Support Team via:

• 💬 Live Chat

• 📩 support@infinox.com

Our team will be happy to assist you.