⚠️ Why is my deposit delayed?

A deposit may be delayed for several reasons, including:

• The deposit amount does not match the requested amount

• The deposit was made from a third-party account (the sender’s name does not match your INFINOX account name)

• The deposit was made using an expired or incorrect QR code

  
  

🔍 What should I do if my deposit has not been credited?

If your deposit has not yet been reflected in your account, please follow these steps:

Check if the transaction was reversed by your bank or payment provider.

1. Contact your bank or payment provider to confirm that the transaction was successfully processed.

2. Contact INFINOX Support and provide your Proof of Payment.

3. For bank transfers, please include a receipt or screenshot showing your bank account number and transaction details.

🗓️ Weekend & Public Holiday Notice

Please note that during weekends or public holidays, deposit verification or processing may be delayed and will resume on the next business day.

🛠️ Need further assistance?

Please contact our Support Team via:

• 💬 Live Chat

• 📩 support@infinox.com